This is being written from my phone, so please excuse any grammar and punctuation errors.
For a background, my undergraduate is in human resources they have taken classes on OSHA I have taken courses on food safety and I have created and implemented training programs. That being said, I am not stretching the truth when I say that working for Red Robin was a sh*t show. Not only was I barely trained, and the online training videos were skipped because the internet at the restaurant was so bad I believe, the people I was trained by were barely proficient at their job. No training program is perfect, but when the training program you are on you then try to follow up on regarding either process is or items available as dictated by the training and are then told “that’s not how we do it” or “we don’t have that”, you begin to scratch your. When those head scratches turn into confusion, and then you get told you need more training days because you question the training you’re given because the directions you were given can’t be carried out and your trainers don’t know where your questions came from, you get fed up.
Furthermore, when trainers and managers come from another state to assist and train staff while your managers are out due to a COVID exposure, and everything you’re doing is exceptionally different than the way they do things you especially begin to question your processes and training. When they train you in a different way than your other coworkers in the same position have been trained, anytime when your training doesn’t match up, destruction of a square you are frustrated and alienated. What is extra frustrating and alienating is the fact that these are not franchises, this is a corporation and therefore everything should be standard with few, if any, exceptions.
I cannot express how glad I am to no longer be a Red Robin employee. I am also seriously questioning whether I should continue being a patron given my difficulty is as an employee. Maybe it is just the storefront I was at, which I will conceal at this time.